Business Terms & Conditions


Pod Cihelnou 23
161 00 Praha 6-Ruzyně
Where to find us (

IČ: 25713001
DIČ: CZ25713001

Bank account: 1456560297/0100 KB Praha 7

The company is registered with the Municipal Court in Prague, registration date: 24.11.1998, File. Mark: Section B, Insert 5654.

Tel.: 233 335 548
Fax: 224 311 830



The following terms and conditions apply to purchases in the online store;;;

The terms and conditions are in accordance with the applicable Business and Service Terms LAB MARK a.s.



How to shop

Locate the item either by grouping or by entering a code or name into the search box. (If you are logged in, you can view the goods ordered in your past orders by clicking on the "My Profile" icon and then on "Previous Orders" and add the ordered item to your cart.) Click on the selected item to open the product detail. Select the desired number or product variant and click "Add to Cart". In the same way add other products to your cart - their number is displayed in the basket icon at the top right. Click on the shopping cart icon to see the products in the cart - click "Go to shopping cart" to open the "Shopping Cart" tab. 

Here you can change the number of items ordered or remove the product from the basket. To add another product, click "Back to Store", click "Continue Order" to create your order.

In the "Shipping and Payment" select collection of goods and payment and click "Continue order".

In the "Delivery Data", fill in the appropriate form - required fields are marked with an asterisk. If you are already registered and logged in, the form is already filled in, but you can edit it, add an order note and your order number (it will appear on the invoice). Do not forget to check the acceptance of the terms and conditions and click "Continue order".

In the "Refund" tab, check the order details or edit them in the other tabs. When you click on "Submit Order", the system automatically sends your order confirmation to your e-mail address.

Order Processing

Prices for goods are including all charges and VAT, except for the cost of delivery of the goods, which are, however, in most cases quantified before closing and sending the order.

Available stock information, stock status, and pricing reported by the seller are continually updated and controlled, but you can´t rule out an error caused by, for example, data transmission that may not always be apparent. Therefore, in exceptional cases, the seller reserves the right to refuse an order because of incorrect information.

Based on supplier contracts, it is not possible to supply certain product suplies to selected countries.

The seller checks the received order and, if applicable, contacts the buyer for replenishment in case of uncertainty. If it is found to be complete, the seller enters the order into the company information system and sends a binding confirmation of the order, including the final delivery prices, to the buyer's address via e-mail.

This confirmed order shall be deemed acceptance of the offer in accordance with the provisions of the Civil Code if the buyer does not cancel or modify the order in writing no later than 11 am on the next working day.

The seller shall, at any time upon request, specify the delivery date for goods that were not in stock at the time of dispatch of the order.


Goods are delivered to the buyer selected standard shipping companies in the form of commercial packages is also possible personal collection or delivery directly to the seller, especially for goods with installation.

A delivery note with specification of the goods is always included in the delivery.

The delivery is deemed to have been fulfilled when the buyer acknowledges the receipt of the goods on the shipping slip from the shipper or the delivery note or the installer's installation report.

The tax document shall be sent by the seller to the buyer in accordance with his request when the goods are dispatched (together with the consignment in printed form, separately by post or by electronic mail in a recognized format).

Other documentation such as user manual, leaflets, certificates, etc. are available in electronic form for download at;;; or sent by e-mail at the request of the buyer.

Delivery time

  • For goods in which "stock" is stated: by default, within 2-3 business days, or according to the buyer's specific but accepted buyer's request. If the order is processed within 11 hours, then usually the next business day
  • for other goods: normally 2 to 4 weeks

Shipping and Handling - valid only for deliveries within the Czech Republic

  1. Free
    1. the condition is to order the goods in a minimum volume of CZK 4,000 excluding VAT, at the same time they are goods that do not require a special temperature transport mode and are not goods with excessive dimensions or weight.
    2. for TOKS orders with 5 or more packages
    3.  at personal collection without a financial limit but at the same time without the provision of special packaging
    4.  Freight will not be charged for residual supplmies due to the absence of goods in stock.
  2.  80 CZK excl. VAT - applies exclusively to TOKS orders 1-4 packs
  3. 200 CZK without VAT - orders up to 4000 CZK without VAT for goods not requiring special transport mode
  4. 300 CZK without VAT - Orders for goods requiring a special transport mode (coolant, polystyrene box)
  5. 500 CZK without VAT - orders for goods requiring a special transport mode (dry ice, polystyrene box)
  6. by real costs - orders for goods with excessive dimensions or weight, dangerous goods, individual imports, etc.

Shipping and Handling - valid for deliveries outside the Czech Republic

The final calculation will always be confirmed by the specific delivery point, the values below are general for normal shipments.

No matter the country of destination


  • 8 EUR for orders for goods requiring special transport mode (coolant, polystyrene box)


a) free of charge

  • For personal collection without a financial limit
  • Using custom courier services ordered and paid by the customer

always individually based on real costs and product groups

  • Group 1: goods which do not require a special temperature transport mode and are not over-sized or weighted goods, they are not dangerous goods, individual imports,
  • Group 2: Goods that do not belong to Group 1

Freight for Slovakia

15 EUR excl. VAT - Group 1: goods not requiring a special heat transfer mode and not over-sized or weighted goods, dispatched by a standard carrier, DPD or TOPTRANS

Freight for Austria, Germany

20 EUR excl. VAT -  The product does not require a special temperature transport mode and it is not a product with excessive dimensions or weight, a standard carrier, DPD.

Payment Terms

The buyer is obliged to take over the goods and pay them on the due date, which is 14 days from the date of issue. 

Seller reserves the right to request in individual cases, especially for new buyers, payment in advance.

If the buyer repeatedly fails to fulfill his obligation to collect and pay the ordered goods in accordance with the established terms and conditions, the seller has the right to suspend or refuse further orders of this buyer.

Seller will suspend the order If the order value or value plus the sum of the unpaid invoices exceed the credit limit set for the buyer. In this case, the buyer will be notified and an advance invoice will be sent and the goods will be delivered only after payment.

Cancellation of the order

The Buyer may cancel the order within 11 hours of the next business day without giving any reason and without penalties on the part of the seller.

The buyer may exceptionally withdraw from the contract after the expiration of the aforementioned period only with the consent of the seller and only when the following conditions are met and accepted:

• Goods that are normally delivered and not purchased only for the buyer requesting withdrawal

• Goods must be complete, in their original packaging and must not show signs of wear or damage.

• the seller may exceptionally agree to the return of slightly damaged goods,

• the seller is then entitled to claim a reduction in the value of the goods against the buyer

• the cost of returning the goods is fully paid by the buyer

• the buyer is obliged to pay a cancellation fee from the purchase price - 10% of the returned goods.

The seller reserves the right to cancel the order or a part of it if the goods are not produced or delivered, or the price has not been announced in advance.

Complaints Procedure

Complaints for badly delivered or otherwise unsuitable goods can be claimed by the purchaser within three working days of receipt of the goods, the seller will no longer be able to take into account later complaints. Otherwise substandard goods is meant only complaint of the quality (damaged packaging, Expired goods, etc.).

Buyer is obliged to immediately, but not later than within three working days after receipt of the goods. To notify the seller of possible visible damage to the shipment due to uneven handling during transport. At the same time left in this case to confirm the status of the carrier.

Each product is covered by a warranty period. The warranty is based on all apparent and hidden defects of goods that are incompatible with the functionality of the goods, their utility and aesthetic qualities.

The seller is liable for defects incurred after the goods have been taken over during the warranty period or the service life specified on the package, the manual, the delivery note or the accompanying instructions for specific goods.

The deadline for filing a complaint of hidden defects is 6 months. However, for as long as the goods are in use (the date of expiry).

Seller is not liable for defects caused by poor storage, product structure and product use other than those listed in the enclosed user manual or other unusual way.

The deadline for settling the claim is set at 30 calendar days. The period starts running on the day the complaint is received.

Protection of personal data

Buyer agrees to process these personal details: name and surname, shipping address and billing address, identification number, tax identification number, e-mail address, telephone number. Personal data will be processed to the minimum extent required in accordance with the GDPR.

Buyer agrees that the personal data were processed and stored by the seller in order to fulfill the contract. The buyer has the right to be informed of the details of the seller's records and is entitled to change the data, or in writing, disagree with their processing in accordance with GDPR requirements.

Seller agrees not to provide the buyer's personal data to third parties other than the contracted carrier for the purpose of delivering the goods.

The seller is entitled to send the buyer his / her own commercial message if this option does not actively cancel the buyer in accordance with GDPR requirements.


Supplied goods comply with technical and legal requirements in accordance with Czech legislation and have been issued with a Declaration of Conformity (if required) available on request.

For the purposes of these Business Terms and Conditions, the Seller and the Buyer are understood entrepreneur who, unlike a consumer, acts in concluding and performing a contract in the course of his business or in the independent exercise of his profession.

The buyer agrees to use remote means of communication when concluding the purchase contract.

Other matters not mentioned here are governed by the Civil Code (No. 89/2012 Coll.) And other legal regulations, as amended by later regulations.

The contract and related issues are governed by Czech law.

These Terms and Conditions are effective from January 1, 2018.



Petr Filip

President & CEO